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If your TomTom device is not working properly, a reset will usually solve this. Select your device below for specific instructions.
To find out how to repair your product, please select your device below.
Navigation deviceIf your TomTom navigation device is still not working properly, a reset will usually solve this. If a reset doesn’t solve the issue, you can check the most common problems and their solutions below.
Your satnav might be affected by the upcoming GPS Week Number Rollover. To check your device, please click here.
To get your device repaired you need, you can book in a repair. You will need to select your device and then select ‘warranty and repairs’.
When we book in a device to be repaired, we give you a repair number (RMA), explain the repair process, and send you an email confirmation.
Repairing a TomTom product usually takes 10 to 20 working days after we receive the product at our service centre. If there's a very serious problem with your device,
we may need to replace it. Make sure to make a backup of your device, if possible, before you send it to us.
Please note: You will need to provide proof of purchase, so we can check if your device is still covered by the warranty. If the warranty has expired, you are charged a fee for the device repair.
Find the Out of warranty repair fee .
If your TomTom watch is not working properly, a reset will usually solve this. Select your device below for specific instructions.
If a reset doesn’t solve the issue, your device may need to be repaired.
Request a replacement strap for your TomTom Sports watch
To get your watch repaired you need to contact us. To make sure you don't get an unnecessary repair, we do a final check to see if the issue can be resolved.
If we come to the conclusion that the device is faulty, you need to provide proof of purchase, so we can check if your device is still covered by the warranty.
If the warranty has expired, you are charged a fee for the device repair.
When we book in a watch to be repaired, we give you a repair number (RMA), explain the repair process, and send you an email confirmation.
Repairing a TomTom product usually takes 10 to 20 working days after we receive the product at our service centre. If there's a very serious problem with your device, we may need to replace it.
Make sure to make a backup of your device, if possible, before you send it to us.
Find the Out of warranty repair fee .
If your TomTom watch is not working properly, a reset will usually solve this.
If a reset doesn’t solve the issue, your device may need to be repaired.
To get your TomTom Bandit repaired you need to contact us
To make sure you don't get an unnecessary repair, we do a final check to see if the issue can be resolved.
If we come to the conclusion that the TomTom Bandit is faulty, you need to provide proof of purchase, so we can check if your device is still covered by the warranty.
If the warranty has expired, you are charged a fee for the device repair.
When we book in a watch to be repaired, we give you a repair number (RMA), explain the repair process, and send you an email confirmation.
Repairing a TomTom product usually takes 10 to 20 working days after we receive the product at our service centre.
If there's a very serious problem with your device, we may need to replace it. Make sure to make a backup of your device, if possible, before you send it to us.
Find the Out of warranty repair fee .
