Advice on downloading maps

We recommend taking the following into consideration before downloading a map.

TomTom HOME/MyTomTom cannot advise that a map has not downloaded correctly. Sometimes it may appear to be a successful download, but the map does not install properly. TomTom HOME/MyTomTom needs to have a stable and unrestricted internet connection. Hence, we highly recommend that you connect directly to the internet with a network cable and do not use a wireless network connection. This is because a wireless connection can be subject to interference.

Security settings

Firewalls, antivirus scanners and pop-up blockers can also interfere with a map download. It may be necessary to configure your firewall and router to allow TomTom HOME/MyTomTom full access to the internet.

If you are trying to download your map on a business network, for example, in an office at your workplace, be aware that your company may have download restrictions and access policies that may prevent a map from being downloaded.

Map download times

The table below shows approximately how long it takes to download a map.
Tip: There are many speed checkers available for download on the internet to verify the speed of your internet connection.We advise that you check your actual internet download speed by using one of these. 

Compare your internet speed with the chart listed below. If you are advised that your current speed is ‘Not Recommended’ try to download at an alternate location with a recommended internet speed.

Check the map size [ show me how.. ]

	Go to the TomTom webshop and select the map you want to buy. The size of the map is listed under Your selection.