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Check order status

Check order status

To check the status of your order click on My orders. Click the specific order number for detailed information. The Status will show both the status of the order and that of the payment.

Status
New You haven't confirmed your order yet and no payment details were entered.
In process Your payment details have been accepted by our payment provider and will clear shortly. PayPal payments can take longer to clear.
Completed Your order has been paid. You can check your delivery times. [ show me how... ]
Cancelled Your order has been cancelled.

 

Payment Status
Not paid You haven't confirmed your order yet and no payment details were entered. These orders will disappear from your account if they are not paid within 6 weeks; you do not need to cancel them.
Payment in process Your payment details have been approved. TomTom waits until the order has been shipped or the download has been provided before charging your account.
Paid Your account has been charged and TomTom has received the payment. An invoice has been sent to you by email.
Cancelled Your payment order has been cancelled.
Refused Your payment has not been received. Your order was not authorised. You need to order the item again using different details.

Any shippable products will also show a Shipping Status.

Shipping status
Not shipped Your order has not been shipped. You can still cancel your order at this stage.
Pending Shipment The order has been sent to our warehouse and will be shipped to you via UPS. You can no longer cancel the order.
You can check your delivery times. [ show me how... ]
Shipped Your order has been taken by the courier (UPS) and is on the way to your shipment address.
The UPS tracking number has been sent to you by email. In the individual order, you can click on SHIPPED to see your tracking number. You can use it on the UPS tracking site.
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