Contact options for owners of portable navigation devices
For contact options select your product below:
Contact options
Your serial number is a 12-digit number printed under the bar code on your device. It usually begins with a letter.
Click here if you are unable to read your serial number.
Contact options
Warranty
Contact options
Your serial number is a 12-digit number printed under the bar code on your device. It usually begins with a letter.
Click here if you are unable to read your serial number.
Contact options
User guides
Contact options
Contact options
Choosing a TomTom product
If you'd like some help choosing the best TomTom product for you call us on +44 (0)845 045 0353.
TomTom Places
Click here for questions about TomTom Places.
Corporate queries
For press and investor contacts please visit our corporate pages.
Contact options
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The number you entered is not a valid TomTom serial number. Please select your device from the dropdown instead.
Contact options
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User guides
Most popular answers
The number you entered is not a valid TomTom serial number. Please select your device from the dropdown instead.
Your is a current device.
Support options
Repairs
You will need to provide proof of purchase so that we can check if your device is still covered by the warranty. An out of warranty repair will cost €.
You can book a repair through the chat, phone and email options above. For more information see Repairs and fees.
Your is a current device.
Support options
Repairs
Your product may still be covered by the warranty. We'll need you to send us a copy of your receipt so we can check if your product is still covered. Repairs to a car kit will cost €50, if it is no longer covered by the warranty.
Your is a current device.
Support options
Repairs
You will need to provide proof of purchase so that we can check if your device is still covered by the warranty. An out of warranty repair will cost €.
You can book a repair through the chat, phone and email options above. For more information see Repairs and fees.
Your is a legacy device.
Support options
We offer support in the following ways:
Legacy devices are no longer supported by phone, email or chat.
Loyalty offers & orders
If you have an order enquiry, or if you're interested in upgrading to one of the latest TomTom products, call our sales line on +44 (0)845 045 0353.
Repairs
A repair will cost € unless you have a proof of purchase to show that your device is still covered by the warranty.
To book a repair or upgrade to one of the latest TomTom products, call our sales line on
+44 (0)845 045 0353.
For more information see Repairs and fees.
Your is end-of-life.
Support options
We offer support in the following ways:
End-of-life devices are no longer supported by phone, email or chat.
Loyalty offers & orders
If you have an order enquiry, or if you're interested in upgrading to one of the latest TomTom products, call our sales line on +44 (0)845 045 0353.
Repairs
Your has reached the end-of-life stage for a TomTom product. It's not possible to repair your device.
If you're interested in upgrading to one of the latest TomTom products, call our sales line on +44 (0)845 045 0353.
Your is end-of-life.
Support options
We offer support in the following ways:
End-of-life devices are no longer supported by phone, email or chat.
Loyalty offers & orders
If you have an order enquiry, or if you're interested in upgrading to one of the latest TomTom products, call our sales line on +44 (0)845 045 0353.
Repairs
Your has reached the end-of-life stage for a TomTom product. Repairs are not possible.
If you're interested in upgrading to one of the latest TomTom products, call our sales line on +44 (0)845 045 0353.
You can get help with your product in the following ways:
Chat support is available!
Chat hours
Monday - Friday:
09.30 AM - 05.15 PM BST
Saturday - Sunday:
Closed
Legal:
You are now being connected to an agent via live chat. Please don't share any personal information. Our agents will never ask for your credit card details or passwords through live chat.Also note that TomTom will retain these chat sessions. TomTom is an international company; the agent you talk to & the stored copy of the chat log may not be in the same country as you are. These countries may be outside the EEA. In all cases the terms of our Privacy Policy will apply.
