Question

Answer

If you are having one of the problems described below, it could be that there are too many files in the flash memory on your device:

• You are unable to activate the map on your TomTom device even though you have a valid product code.
• You have to enter the passkey every time you connect your TomTom device with your mobile phone.
• Your settings are not saved when you turn your TomTom device on and off.

To fix these problems, follow the instructions below to download and run the TomTom Clear Flash tool.

Part 1 for Windows® users: Download the TomTom Clear Flash tool

1. Click the Download button.
   
   

   TomTom Clear Flash tool for Windows (EXE)

   
   
2. Click Save. Save the application to your Desktop. Go to Part 2.
   
   

If you are unable to download this file, click the Download button below.

For security reasons, your network administrator may not allow .exe files to be downloaded. In such cases, you will have to download the .zip file provided below.

TomTom Clear Flash tool for Windows (ZIP)

Click Save.

Save the .zip file to your Desktop.

You will need to extract the files from the .zip file before you can go to step 2.

Part 1 for Apple Macintosh® users: Download the TomTom Clear Flash tool

1. Click the Download button.
   
   

   TomTom Clear Flash tool for Apple Macintosh (DMG)

   
   
2. The download starts. Go to Part 2.

1. Charge your device for at least 2 hours.
   
   
2. Make sure your device is off and put your memory card (SD card) into your device.
   
   
3. Connect your device to your computer.
   
   
4. Switch on your device. Your device will now be recognized by your computer as a USB device.
   

1. Windows users, either:
   Double-click the file ClearFlash.exe, which is on your Desktop.
   Or:
   Double-click the file setup.exe, which you extracted from the ClearFlash.zip file.
   
   Apple Macintosh users:
   Double-click TomTom Setup on the desktop.
   
   The tool starts.
   
   
2. Select your language.
   
   
3. Read the licence agreement. You must select I agree, then click
   
   
4. Select Install TomTom Clear Flash, then click
   
   When the installation has finished, the message Installation complete is displayed.
   You are now ready to use the new application.

The problems with your device will now be fixed and you can start to use it normally.

Note: After running the TomTom Clear Flash tool you may need to activate your map again. You need your Product Code card to activate your map.

If you have more than one memory card (SD card) for your TomTom device, you should follow the steps above for each memory card.

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