Question

Answer

Missing guides

If your TomTom device did not have application and map version 7 preinstalled, the First Aid guide and Other guides will not contain any data.

To make use of these safety options, follow these steps.

1. Click on the Download button below and save the helpme.zip (2.29 MB) file to the desktop of your computer.
   
   
   
2. Connect your TomTom device to your computer.
   
   
3. Extract the contents of the downloaded file to the desktop of your computer. You will now have a folder named ‘helpme’ on your desktop.
   
   
4. Copy this ‘helpme’ folder to the root directory of your TomTom device (do not copy it into an existing folder).

Missing destinations

The Help me! menu uses Points of Interest (POI) to locate the nearest police station, pharmacy or doctor.

Some POI categories were not available in all countries until recently. As a result, your device might show the message ‘No POI found’ when selecting a certain category in the Help me! menu, depending on where you are. Those POIs can now be downloaded separately.

If you haven't already done so, you need to download and install TomTom HOME. You can find information about downloading and installing TomTom HOME here: www.tomtom.com/home.

Before you start
Backup your TomTom device. Click here for more information on how to backup your device.

To update POIs on your TomTom device follow the steps below.

1. Connect your device
   
   Connect your TomTom device to your computer and then switch on your device.
   TomTom HOME starts and checks for the latest updates.
   
   If TomTom HOME does not start, do the following:
   • Click on the Start menu in Windows and go to All Programs > TomTom HOME and then click on TomTom HOME.
   
   
   
2. Add POIs to your TomTom Service in HOME
   Click one of the links in the table below to add a POIs.
   
   Once you click a download link you're asked if you have installed TomTom HOME.
   Click Yes.
   
   You're then asked which version of TomTom HOME you have.
   Click the image for HOME 2.
   
   
   
   TomTom HOME opens and offers to download and install the POIs.
   
   
   
3. Install the POIs on your device
   Click Continue to download and install the application.
   
   HOME downloads the POIs...
   
   
   
   HOME then installs the POIs on your device.
   
   
   
   Once the POIs are installed, click Done.
   
   
   
4. Repeat steps 2 and 3 to add more POIs to your TomTom device.
   
   
   
5. Disconnect your TomTom device
   
   Click Device > Disconnect Device in the HOME menu. You can then disconnect your device from your computer.
   

Links to download POIs via TomTom HOME
Switzerland Dentists	che_dentists.ov2
Switzerland Doctors	che_doctors.ov2
Spain Dentists	esp_dentists.ov2
Spain Doctors	esp_doctors.ov2
Finland Dentists	fin_dentists.ov2
Finland Doctors	fin_doctors.ov2
France Dentists	fra_dentists.ov2
France Doctors	fra_doctors.ov2
Great Britain Dentists	gbr_dentists.ov2
Great Britain Doctors	gbr_doctors.ov2
Great Britain Pharmacies	GB_Pharmacy.ov2
Great Britain Police Stations	GB_Police_Stations.ov2

How well did this answer your question?